Refund policy

India (Domestic Orders)

·       Returns are accepted only for damaged, defective, or incorrect items.

·       Size exchange is available if the requested size is in stock.

·       Requests must be made within 48 hours of delivery.

·       An unboxing video and clear photos are required for verification.

·       Products must be unused, unwashed, unworn, with original tags and packaging intact.

·       Returns or exchanges for color, design preference, or change of mind are not accepted.

·       Approved requests will be processed as a replacement or store credit, subject to product availability.

·       Once the request is approved, the refund will be processed to the original payment method (UPI, bank account, or the payment method used for the purchase).

·       Refunds will be processed within 5–10 business days after approval. 

·       Shipping charges are non-refundable.

How to Request a Return

To initiate a return, please contact our Customer Care team within 2 days of delivery.

Your request should include:

  • Order Number

  • Customer Name

  • Reason for Return

  • Clear photographs of the product (if applicable)

Once your request is reviewed and approved, we will provide further instructions regarding the return process.

Returns sent without prior approval may not be accepted.

Quality Inspection

All returned products undergo a thorough quality inspection upon arrival.

If the returned item satisfies our return conditions, your refund or exchange will be processed.

If the product does not meet the eligibility requirements, it may be returned to you without a refund.

Refunds

Once your returned product has been received and successfully inspected, approved refunds will be processed to the original payment method.

Refund processing generally takes 5–10 business days, depending on your payment provider or bank.

Shipping charges, handling charges, COD fees, gift wrapping charges, or other service fees are non-refundable unless the return is due to an error on our part.

Exchanges

Exchanges are subject to product availability.

If your requested size or product is unavailable, we may offer an alternative product or process a refund in accordance with this policy.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please notify us within 24 hours of delivery.

Kindly provide:

  • Your Order Number

  • Clear photographs of the product

  • Images of the shipping package (if applicable)

After verification, we will arrange a replacement, exchange, or refund, depending on the circumstances.

Cancellation

Orders may only be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled. However, eligible products may be returned in accordance with this Return & Refund Policy.

Return Shipping

If the return is due to a damaged, defective, incorrect, or incorrectly shipped product, we will arrange or reimburse the return shipping, where applicable.

For returns initiated for any other eligible reason, return shipping charges may be the responsibility of the customer unless otherwise specified.

Refused Deliveries

If an order is refused at the time of delivery or returned due to an incorrect shipping address or repeated unsuccessful delivery attempts, any shipping or re-shipping charges incurred may be deducted from the refundable amount, where applicable.

Policy Updates

H&D KIDS reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Any revisions will become effective immediately upon publication on this page.

Need Assistance?

If you have any questions regarding returns, exchanges, or refunds, our Customer Care team will be pleased to assist you.

Thank you for choosing H&D KIDS. We are committed to delivering exceptional quality, outstanding service, and a delightful shopping experience for every family.

Outside India (International Orders)

·       Returns are accepted only for damaged, defective, or incorrect items.

·       Size exchange is available if the requested size is in stock.

No reverse pickup outside India—please self-ship to our warehouse (address on the returns page).

·       Requests must be made within 48 hours of delivery.

·       An unboxing video and clear photos are required for verification.

·       Products must be unused, unwashed, unworn, with original tags and packaging intact.

·       Returns, exchanges, or cancellations for color, design preference, customs delays, or change of mind are not accepted.

·       If approved, a replacement or store credit will be provided, subject to product availability.

·       Once the request is approved, the refund will be processed to the original payment method (UPI, bank account, or the payment method used for the purchase).

·       Refunds will be processed within 5–10 business days after approval.

·       Shipping charges, customs duties, and taxes are non-refundable.